Skimmed Milk will aim to process your order and have your products shipped within 1 working day of ordering (but this maybe a little bit longer at peak times).
Once your order is dispatched, you will be sent a confirmation email with a reference number (depending on where the parcel is going, you may have tracking options).
Orders placed after 2pm will be processed on the next working day. Unfortunately, orders aren’t dispatched on Saturday, Sunday and UK public holidays.
EVRI (3-5 working days): £2.50
Royal Mail (1st class, 1-2 working days): £5.50
Royal Mail:
£18 for all orders.
Shipping times vary on where you are in the world. Here are some approximate times:
Europe: 7 to 14 working days.
Rest of the world 10 to 21 working days.
The are just approximate times, orders may arrive sooner. Sometimes delays do happen, please bear this in mind.
India & Saudi Arabia: All orders are shipped with FedEx. Transit time is usually 7 days and the cost is £30 regardless of your order value.
As all orders are shipped directly from London, England. You may be charged customs fees, depending on where you live in the world. These fees will be payable through your local customs once your order has reached its final destination country.
As the customer, you are liable for all import duties, customs fees and local taxes charged by the country you live in. Payment of the duties will normally be required to release the order from customs.
When placing an order at Skimmed Milk, the order charged by us does not include any additional import duties required. Normally, the carrier will inform you of any additional duties if required. If they don’t please contact your local delivery partner with your tracking number who will be able to help.
If you choose to refuse the customs fee and the parcel is returned back to Skimmed Milk, a shipping and handling fee may be deducted from your refund.
If a delivery is attempted by one of our delivery partners, but you miss the delivery here is what to do:
- Royal Mail will leave a card with the explaining how to organise redelivery or collection from a post office.
- My Hermes will attempt to deliver 3 times. If all 3 deliveries are unsuccessful the items will be returned to us and a refund processed.
- International Deliveries - Please contact your local delivery partner for further details.
Returns and exchanges
We hope that you love your new activewear from Skimmed Milk. If you aren’t entirely happy with your purchase, we will be able exchange or refund your order.
Just make sure that:
- Your items are unworn and in resalable condition.
- The original swing tags are still attached.
If the above apply, simply follow and complete the returns form enclosed with your order and post your order back to us:
Skimmed Milk
Cocoa 111, Old Biscuit Factory
100 Clements Road
London
SE16 4DG
Once the return has been approved you will either be notified by email that a replacement has been sent or a credit has been made.
Your new activewear should be in tip top condition. If you have a fault with your order or can spot something wrong, please contact us at hello@skimmedmilk.london where we will be happy to help.
None of the above affects you statutory rights.